The fastest way to get the right answers to your questions is to use the Active Online Help files. That's why we've redesigned our Help system to make those files easier to find and more complete.

Help Desk: Select A Help Category
Just click on the topic from the index on the left side of the screen for information. Clicking on this topic will take you to a list of articles within that category to choose from.

Note: If you don't require detailed step-by-step instructions to configure your Internet software to access activecom, here are the settings you will need.

E-MAIL SUPPORT

Dialer Phone Number: Click here for List of Dial-up Numbers Protocol: PPP Hostname: Server assigned (if required, enter your activecom username) DNS (primary) Server Assigned (if required: 216.189.192.5) DNS (secondary) Server Assigned (if required: 216.189.192.7) Username: Your username (Note: It is case sensitive) Password: Your password (Note: It is case sensitive)           E-Mail and Usenet News Outgoing mail (SMTP) Server: mail.activecom.net Incoming mail (POP3) Server: mail.activecom.net POP Account (Eudora only): username@activecom.net E-Mail Address username@activecom.net Username Your username Password: Your username (Note: It is case sensitive) News (NNTP) Server: news.activecom.net Note: Do not use authenticated login for news.           Shell Account Shell/Telnet Server: shell.activecom.net FTP Server: ftp.activecom.net URL (Web Pages): http://members.activecom.net/username URL (CGI Programs): http://members.activecom.net/cgi-bin/username Directory (Web Page Files): html/      (within your home directory) Directory (CGI Program Files): cgi/       (within your home directory)